Appointments are reserved specifically for you. As a mobile practitioner, last-minute cancellations make it difficult to offer the appointment to another client.

Please provide at least 24–48 hours’ notice if you need to cancel or reschedule your appointment.

Cancellation charges may apply as follows:

• More than 24/48 hours’ notice: No charge

• Less than 24 hours’ notice: 50% of the treatment fee may be charged

• Same day cancellation or missed appointment: 100% of the treatment fee will be charged

If you are not at home at the arranged appointment time, this will be treated as a missed appointment.

Outstanding cancellation fees must be paid before any future appointments can be booked.

I understand that genuine emergencies can occur, and these will be considered at my discretion.